Frequently Asked Questions
What is your processing time?
Most orders are processed within 3–7 business days. During new releases, holidays, or high-volume sales, processing times may be slightly longer.
Do you offer local pickup?
Yes! Local pickup is available in the Oak Cliff/Dallas area. Once your order is ready, you’ll receive pickup instructions by email.
Do you ship nationwide?
Yes! We proudly ship throughout the United States. Shipping rates and estimated delivery times are calculated at checkout.
What sizes do you offer?
Most of our apparel is available in Small through 4X, depending on the design and product availability.
Are your shirts unisex?
Yes! Most of our shirts feature a comfortable unisex fit unless otherwise noted in the product description.
How should I care for my apparel?
To help your apparel last longer:
Wash inside out in cold water.
Tumble dry on low or hang dry.
Do not bleach.
Do not iron directly on the printed design.
Can I return or exchange my order?
Because many of our products are made to order, we do not accept returns or exchanges unless your item arrives damaged, defective, or there was an error with your order.
What if my order arrives damaged?
Please contact us within 7 days of receiving your order and include your order number along with photos of the damaged item. We’ll make it right as quickly as possible.
Do you offer custom orders?
Yes! We occasionally accept custom apparel orders. Contact us to discuss your ideas and availability.
How can I contact Oak Cliff Rooted?
You can reach us through our Contact page or by email. We do our best to respond within 1–2 business days.
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